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Support

GRTforms is the hosted online forms product from GrtLabs Inc. Build and publish forms, collect submissions, and share with a link, public form URL. Live app: https://grtforms.com

Guides: Start with the GRTforms docs for sign-in, submission notifications, email delivery, hidden fields, selecting and exporting submissions, security and IP blocks, and Turnstile CAPTCHA. In-app support is also at grtforms.com/support. Trust and pricing commitments: grtforms.com/commitments.

Public forms are at https://grtforms.com/f/[slug].

What to send

Email [email protected] or call 713.714.6849. Include:

  • The email on your GRTforms account (do not send passwords).
  • The form name or public slug (/f/[slug]) if the issue is about one form.
  • What you expected versus what you saw (builder, share panel, public form, or submissions).
  • Browser and a screenshot when the layout, validation, or export looks wrong.
  • Approximate time (your local time is fine) if login, save, or submit failed.

What we can help with

  • Signup, login (password or magic-link email sign-in), and dashboard access on https://grtforms.com
  • Creating and managing multiple forms under one account
  • Drag-drop builder: field types, required / email / phone / text validation
  • Layout: 1–3 columns and field widths (including half | half) on the canvas
  • Custom CSS / theming path when styles do not apply as expected
  • Share panel: public link, iframe, and JavaScript embed
  • Submissions: total count, search, pagination, date filter, View / Edit / Delete, select rows, export to Excel / CSV / PDF, bulk delete
  • Email notifications: owner emails when a submission arrives, and abuse alert emails (Mailgun); see notifications and email delivery
  • Conditional logic: show/hide field rules, page skips on multi-page forms, conditional confirmation messages and redirects
  • Hidden fields and CSS hooks: hidden field values and URL/UTM prefill, per-field CSS ID and class, hiding the form header, title, or description
  • Spam and abuse protection: blocked IPs and CIDR ranges, abuse alerts, Pause form, auto-protect, the Suspicious filter
  • CAPTCHA: Cloudflare Turnstile on signup, login, and magic link, and the per-form Require CAPTCHA toggle
  • Public form submit failures when the form is published and the slug is correct

What this product does not do yet

These are Coming soon. Support cannot turn them on for you today:

  • Confirmation email to respondents
  • Theme designer
  • Payments
  • Google sign-in
  • AI refine in the builder (Ask AI)

Owner email notifications, abuse alert emails, and magic-link sign-in emails are live (Mailgun). Respondent confirmation emails are still Coming soon. See notifications, email delivery, and sign-in. Forms can include file upload fields when that field type is on the form.

If the builder or submissions look wrong

  • Confirm you are logged into the same account that owns the form.
  • Confirm the public URL uses the correct slug on grtforms.com.
  • For layout issues, note whether you set 1–3 columns or half | half widths; send a screenshot of the builder canvas.
  • For export issues, say whether the Excel (.xlsx) download fails to start or opens with missing rows.
  • Submissions persist in Postgres on Railway. A support reply cannot invent missing respondent answers that were never submitted.
  • If a field or page doesn’t appear, check the form’s Logic tab; hidden or skipped answers are dropped by design.
  • If a respondent says they can’t submit, check the form’s Security page for a blocked IP or range, whether the form is paused, and whether Require CAPTCHA is on.

Closing an account or deleting data

Delete individual submissions in the dashboard when you only need those rows removed. For account closure or a broader deletion request, email [email protected] with the account email and what you want removed. Privacy details: https://grtlabs.com/apps/grtforms/privacy/

Privacy: https://grtlabs.com/apps/grtforms/privacy/

Company contact: https://grtlabs.com/contact/