AI Assistants

AI Assistants are grounded internal and customer-facing assistants that answer from your approved knowledge, take action through connected tools, and hand off to people when they should. They are not generic chatbots.

What it is

Each assistant is grounded in your own content, so answers are based on your policies and documentation rather than guesswork. Assistants can perform tasks through integrations, such as looking up a record or creating a ticket, and escalate to a human with full context when a request is outside their scope.

Who it is for

Customer support teams
HR teams answering employee questions
Internal IT and service desk teams

What we deliver

An assistant grounded in your approved knowledge sources
Tool and system integrations for taking actions
Escalation and handoff flows to your team
Guardrails, access control and conversation logging
Deployment to web, chat or workplace channels
Evaluation, monitoring and handover documentation

Example use cases

Answering customer questions and opening support tickets
Answering HR policy and benefits questions for employees
IT help desk triage, password and access request routing
Checking order or request status from connected systems

How it fits with RAG and Agentic AI

RAG Knowledge Systems provide the grounded knowledge assistants answer from, while Agentic AI gives them the ability to plan and carry out multi-step actions using tools.

FAQ

How is this different from a chatbot?

Generic chatbots follow scripts or answer from general knowledge. Our assistants answer from your content, can take actions in your systems, and escalate to people when needed.

What happens when the assistant cannot help?

It hands the conversation to the right person or team, along with the context gathered so far.

Can it be limited to certain users or data?

Yes. Access control determines which users can use the assistant and which content and actions are available to them.

Talk to us

Ready to give your team or customers a capable assistant? Contact us.