Privacy
Last updated: October 4, 2026
Runway (“the App”) is a BigCommerce app from GrtLabs Inc (“we”). It shows a merchant which products to reorder. For each product it shows units sold in the last 30, 60, and 90 days, how many are on hand, and days of cover. The merchant can sort and filter that table, open the product in the BigCommerce admin, and download the list as a CSV. This policy describes what the App can see, what we do with it, and what we do not do. It follows the structure of Shopify’s public app privacy policy template, rewritten for Runway on BigCommerce. It is not a review by a lawyer.
Information the App can access
When a store installs Runway, BigCommerce gives the App read-only access to that store. We do not ask for a separate Runway account.
- Orders. We read orders so we can count units sold in the last 30, 60, and 90 days. An order from BigCommerce can include the buyer’s name, email, shipping details, and line items. We use product, quantity, and date. We do not email or market to those buyers.
- Products. We read the product name, SKU, product id, and the on-hand quantity BigCommerce returns for that product.
- Inventory. We read store inventory only. If the store does not grant location-level inventory, the table uses the product’s on-hand quantity.
We do not write stock, create purchase orders, email suppliers, or change an order.
Information we store ourselves
The App keeps two things in the memory of the running process, not in a database:
- The store’s access token, so the reorder screen can load after install.
- A reminder preference, if the merchant sets one: a days-of-cover threshold and how often they want a reminder. Email delivery is not turned on. Saving the preference does not send an email.
A restart of the App drops both. Uninstalling Runway in BigCommerce removes the App’s access. There is no separate copy of the store’s orders for us to keep. The CSV is downloaded to the merchant’s own computer. We do not keep that file.
We do not place our own advertising cookies, pixels, or tags on the storefront. The App runs inside the BigCommerce control panel. BigCommerce may set cookies for that control panel session.
How we use it
We use this information only to show days of cover, build the CSV, and open the matching product in the BigCommerce admin. We do not use it to advertise, and we do not sell it.
Who else handles it
- BigCommerce already holds the store data and sends the App what the install scopes allow.
- Railway hosts the App. Store data passes through that host while the screen is loading. Railway is a service provider for running the App, not a buyer of the data.
We may also disclose information if a law, subpoena, or court order requires it, or to protect our rights. We do not sell personal information.
Your rights
If you are in the European Economic Area or the United Kingdom, you can ask us to access, correct, or delete personal information we hold about you. Email [email protected]. We process store data to provide the App the merchant installed. The App is hosted in the United States.
If you are a California resident, you can ask what we collected, ask us to delete it, and ask us not to sell it. We do not sell personal information. The categories we receive from an installed store are order details (which can include buyer contact fields), product records, and inventory quantities. The source is the BigCommerce API after the merchant installs the App. The purpose is the reorder screen and the CSV. To make a request, email [email protected] or use the Runway support page at https://grtlabs.com/apps/runway/support/. You can also call 713.714.6849.
How long we keep it
We do not keep a database of orders, products, or shoppers. The access token and any reminder preference stay in process memory until the App restarts or the store uninstalls it. After that, we no longer have them.
Changes
We may update this policy when the App’s practices change. The date at the top is the latest version. The current page is https://grtlabs.com/apps/runway/privacy/.
Contact
GrtLabs Inc
Email: [email protected]
Phone: 713.714.6849
United States: 10101 Southwest Fwy #431, Houston, TX 77074
Canada: 163 Binder Twine Trail, Brampton, ON L6X 4V6