Support

Runway is the BigCommerce app that shows which products to reorder. For each SKU it lists units sold in the last 30, 60, and 90 days, how many are on hand, and days of cover. Days of cover is on-hand stock divided by average daily sales from the last 30 days. If a product sold nothing in 30 days, cover is blank. That is not unlimited stock.

What to send

Email [email protected] or call 713.714.6849. Include:

• The store URL (the mybigcommerce.com address).
• The SKU, and the days of cover you expected versus what the table shows.
• Whether the row is blank cover, 0 cover, or a number.
• A screenshot of the reorder table if the number looks wrong.

What we can help with

• Install, the embedded screen not loading, or the app asking to be installed again after a deploy.
• A SKU whose 30, 60, or 90 day sales, on-hand count, or days of cover looks wrong.
• Filters (low cover under 14 days, out of stock or 0 cover, blank cover), sorting, page size, the CSV download, and the product name link into the BigCommerce product editor.
• The reminder setting. You can save a cover threshold and how often you want a reminder. Email is not sent yet. Saving the setting only stores the preference.

What this app does not do

Runway does not create purchase orders, email suppliers, or change stock. Place the order yourself from the CSV. We cannot edit those things from support either.

If the table looks empty or the app forgot the store

The app keeps the store login and the reminder preference in memory only. A restart drops both, and the store has to install Runway again. That is a reconnect, not a loss of BigCommerce orders. Inventory by location is not shown when BigCommerce does not allow that read. The on-hand column then uses the product’s inventory level.

Uninstall

Uninstall Runway from the BigCommerce control panel. That removes the app’s access. There is no separate database of your orders on our side.

Privacy: https://grtlabs.com/apps/runway/privacy/
Company contact: https://grtlabs.com/contact/